Returns and Refunds

What is the return procedure for my online order?

To register the return, send an email to info@edrieljewelsoul.com to obtain the return document to fill in with all the requested information. IMPORTANT: the return shipment will be paid by the customer.

Please package the items to be returned in their original packaging, using the original packaging materials.

We will email you the return form. Please include the number of items returned and the reason for the return. It is very important that you include the return form in your package so that we can process your return.

Return the package following the instructions of the courier chosen for the return.

Please retain your receipt for return postage.

Please allow approximately 14 business days for the return process to be completed. After registering your return, you will receive a confirmation email and your refund will be processed. It may take up to 10 days for the refund to be credited to your account. You will be able to track your return package using the link provided by the courier.