Our couriers
GLS for NATIONAL shipments
DHLL for EUROPE and USA shipments
Shipping Types
- NATIONAL at a cost of €7.90 and free for purchases of an amount greater than or equal to €100
- EUROPEAN from €24.90 to €34.90
- USA from €49.90 to €79.90
Shipping times
DOMESTIC shipping takes 2 to 5 business days, EUROPEAN delivery takes 5 to 7 business days, while USA shipping delivery will take 7 to 14 business days (provided payment is received before 3:00 PM on the day the order is placed).
For Sicily, Calabria, Sardinia, Valle d'Aosta and Basilicata delivery may take an additional day.
Orders placed during European holidays or over the weekend will be processed on the first working day following that date.
Tracking
The shipment tracking will be done via a link sent by email directly on the courier's website.
If you need to track a package, to understand the reason for a possible delay or simply check the status of the shipment, you can use one of the following links:
NATIONAL: https://www.gls-italy.com/it/servizi-per-destinatari/ricerca-spedizione/
EUROPEAN: https://www.dhl.com/it-it/home/tracciabilita.html
USA: https://www.dhl.com/it-it/home/tracciabilita.html
Change delivery address
It is not always possible to change the delivery address once the package is in transit. You may have the opportunity to arrange the delivery of your package in the way that best suits you by using the delivery partners web portal.
Contact the courier
If you need to contact the courier for a delivery you can find the telephone numbers below:
- for orders with national shipping contact GLS at the following link https://glsitaly.service-now.com/gls_create_report number: 02.98.03.55.56
- for orders with shipment to EUROPE and USA contact DHL at the following link: https://www.dhl.com/it-it/home/servizio-clienti.html or at following number: 199 199 345
In case of extreme necessity , Edrîel can contact the specific courier for storage stops or new delivery attempts, provided that the specific days for the return of the goods have not passed.
The expedition
Orders placed before 1pm will be shipped the next day.
